CarbonPhone is a leading online retailer of innovative mobile devices and accessories. With a passion for technology and a deep understanding of the ever-changing needs of our customers, we pride ourselves on offering a wide range of high quality products to complement your mobile lifestyle.
Company name: Firstcom Trading GmbH
Display name: Carbonphone
Street: Marienstr. 41
Post code: 40210
City: Düsseldorf
Country: Germany
Email: shop@carbonphone.de
Phone: +4921163552858
Tax identification number: DE813505007
Commercial register number: RB 44706
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us via Firstcom Trading GmbH, Carbonphone, Marienstr. 41, 40210 Düsseldorf, Germany, tel +4921163552858 , shop@carbonphone.de of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. This only applies upon presentation of a shipping receipt confirming the return of the product to the retailer. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event, not later than 14 days from the day on which you communicate your withdrawal from this contract to the following address: Firstcom Trading GmbH, Firstcom Trading GmbH Friedrichstr. 20-22 , 40217 Düsseldorf, Germany, +4921163552858 , shop@carbonphone.de. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(complete and return this form only if you wish to withdraw from the contract)
To Firstcom Trading GmbH, Carbonphone, Marienstr. 41, 40210 Düsseldorf, Germany Phone +4921163552858 E-Mail shop@carbonphone.de
I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods ()/for the provision of the following service (*)
[text box to be filled in] - Ordered on ()/received on () [text box to be filled in] - Name of consumer(s) [text box to be filled in] - Address of consumer(s) [text box to be filled in] - Signature of consumer(s) (only if this form is notified on paper) [text box to be filled in] - Date [text box to be filled in]
(*) Delete as appropriate
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