Since our foundation in 2015, we have been dedicated to products for a beautiful and clean home. As a value added distributor, we make innovative brands in the home appliances segment successful throughout Europe.

About Seller

Robovox Distributions GmbH Hamburger Str. 11 45889 Gelsenkirchen Germany

Phone: +49 (0) 209-513038-82

Local court Essen | HRB 26280 VAT ID: DE300089017 Managing Director: Frederik Lange, Oktay Bal

Return Policy

  1. instruction about the right of withdrawal You have the right to cancel this contract within thirty days without giving any reason. The revocation period is thirty days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us Robovox Distributions GmbH. Hamburger Str. 11, 45889 Gelsenkirchen, Germany, phone: +49 (0) 209-513038-82 by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
  2. consequences of the revocation If you revoke the contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us Robovox Distributions GmbH, Hamburger Str. 11, 45889 Gelsenkirchen, Germany without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiration of the period of fourteen days. You do not bear any direct costs for the return of the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
  3. sample cancellation form (If you want to cancel the contract, please fill out this form and send it back)

Robovox Distributions GmbH Hamburger Str. 11, 45889 Gelsenkirchen, Germany, Phone: +49 (0) 209-513038-82 I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service (): [text field to be filled in] Ordered on ()/received on (): [text box to be filled in] Name of consumer(s): [text box to be filled in] Address of consumer(s): [text box to be completed] Signature of consumer(s) (only in case of paper communication) [signature field to be filled in] Date: [text box to be filled in]

(*) Delete where not applicable.

Terms and Conditions

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