Through the process of refurbishing the IPxx certification can no longer be guaranteed and, for example, water damage is therefore excluded from the warranty conditions.
Your refurbed product
Refurbed products are more sustainable and up to 40% cheaper compared to a new device. Your trusted refurbed product comes with a minimum 12-month warranty and a 30-day free returns policy, with no questions asked.
Refurbed is an online marketplace for refurbished electronics. All refurbed Razer Naga Pro function like new, but are much cheaper. How is that the case? Once sourced, experts put our products through an up to 40-step refurbishment process to ensure that all products work and look like new. This results in us offering better value products that are also more sustainable.
Refurbed Razer Naga Pro are great value, at up to 40% cheaper than new. Equally as important is trust. We give you a minimum 12-month warranty on each device and a 30-day free trial period, during which you can return for a full refund. This means you save money, and get to test the device to make sure it works perfectly for you.
Every refurbed merchant is specialised in certain brands. They mostly buy exhibit and corporate phones in large quantities at low prices. Their specialisation makes the renewal processes very efficient, resulting in 100% renewed products that are up to 40% cheaper than new devices.
Refurbed Razer Naga Pro work like new devices and therefore have no functional limitations. The visual condition of the devices can be selected based on your needs. What are the visual categories?
Excellent (A-Grading) The product has no dents, scratches or signs of wear visible from a distance of 30cm - neither on the body nor on the display. Very Good (B-grading) These Razer Naga Pro may have minimal dents, scratches or wear on the body that can be seen from 30cm away. There may be micro-scratches on the display/screen, but these are not visible when the display is on. Good (C-Grading) These Razer Naga Pro have visible signs of use such as scratches and/or dents on the body. There may be micro-scratches on the display/screen, but these are not visible when the display is switched on
If you want to return your product for any reason, you can return it free of charge within 30 days. To do so, contact the merchant directly via your refurbed account and let them know that you would like to exchange or return your device. You will receive a free return label from the merchant by email or in your refurbed account. Alternatively, you can contact our refurbed customer service. We will be happy to help you and contact the merchant.
We offer a minimum 12-month warranty on all refurbed Razer Naga Pro. This covers all/any technical defects might occur during this period, and are not caused by your own fault.
Examples are: - The device can no longer be switched on. - The unit cannot find a network. - The loudspeaker does not work.
The battery is also covered by the warranty. A distinction is made between wear and tear and technical defects. Technical defects are covered by the warranty and are characterised by abnormal behaviour. Abnormal behaviour could be, for example, that the device can only be charged up to 40%.
Only professional and certified merchants are allowed to offer their electronic products via refurbed. We ensure this with ongoing quality tests and constant monitoring. Our merchants are all located within the EU. This allows us to guarantee fast delivery times and optimal contact to always perform our best.
The environment is very important to us. For this reason, we have set ourselves the goal of standing up to the throwaway society and electronic waste. We do this by offering as many people as possible the opportunity to switch to renewed electronics. Buying refurbished phones, laptops and tablets saves on average 80% CO₂ emissions vs product production. We also plant a tree for every device sold to further combat atmospheric CO₂ levels. The trees are planted with our partner organisations Eden Reforestation Projects and Reforest Nation. Eden plants trees in countries, such as Madagascar, Haiti, Nepal or Mozambique. Reforest Nation plants native trees in Ireland.
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